Comprehensive customer service approach
Adhering to a proven customer service Standard Operating Procedures (SOPs), we are able to meet our clients’ needs every time and provide stress-free customer service with constant communications through our service call monitoring app.
Dependable after sales service
We strive to minimize machine down time for our clients with a fast response time of 4 hours on a working day. Replacement machines will also be offered to clients during the repair period to ensure business continuity.
Full service agreement
All our clients benefit from our full service agreement for a minimum period. Service components include free genuine spare parts replacement, maintenance and repair, technical expertise, consumables such as toner, drum and developer, as well as key operator training.
Increased cost efficiency and productivity
Harnessing our industry expertise, we have helped clients achieve high quality printing output, minimize machine breakdown, and reduce wastage, which contributes to higher productivity and cost savings.